tk365 Privacy Policy

1. Introduction

tk365 ("we", "our", or "us") operates the online gaming and sports betting platform accessible at https://tk365.ws. We take the privacy of our users — particularly those accessing the platform from Bangladesh — with the utmost seriousness. This Privacy Policy sets out in clear, formal terms the categories of personal data we collect, the lawful bases on which we process that data, the purposes for which it is used, and the measures we take to keep it secure.

By registering for and using the tk365 platform, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services immediately. This policy applies to all users aged 21 and above, which is the minimum age requirement for accessing our platform.

2. Information We Collect

When you create an account, interact with our services, or contact our support team, we may collect the following categories of personal data:

• Identity Information: Full name, date of birth (to verify the 21+ age requirement), username, and a government-issued ID where required for account verification.
• Contact Details: Mobile phone number, email address, and, where provided, the district or city within Bangladesh (for example, Dhaka, Chittagong, Sylhet, or Khulna) used during registration.
• Financial Data: Payment method details including mobile banking reference identifiers for bKash, Nagad, Rocket, or Upay transactions. We do not store full payment credentials on our servers.
• Technical & Usage Data: IP address, device type, operating system, browser type, session timestamps, pages visited, games played, and general activity logs generated during your use of tk365.
• Communications Data: Records of correspondence with our customer support team, including chat logs and email threads, retained for dispute resolution and quality assurance.

3. How We Use Your Information

The personal data we collect is used for clearly defined, legitimate purposes. We do not sell, rent, or trade your personal information to third parties for their independent marketing use. Specifically, we use your data to:

• Create and manage your account, authenticate your identity, and verify that you meet the 21+ age eligibility requirement.
• Process deposits, withdrawals, and bonus allocations including welcome bonuses and promotional offers.
• Provide customer support, respond to queries, and resolve disputes in a timely and efficient manner.
• Improve platform functionality, personalise your gaming experience, and send service-related notifications (not unsolicited marketing) where you have opted in.

4. Cookies and Tracking Technologies

tk365 uses cookies and similar tracking technologies to enhance your browsing experience, maintain session continuity, and gather anonymised analytics about platform usage. Cookies are small data files stored on your device by your browser. We use the following types of cookies:

• Essential Cookies: Required for core site functionality such as login sessions, cart management, and security token validation. These cannot be disabled without impairing your ability to use the platform.
• Analytical Cookies: Used to understand how users navigate the platform — which pages receive the most visits, which games are most played, and where users encounter friction. All data is aggregated and anonymised.
• Preference Cookies: Store user settings such as language preference, so your choices persist across sessions without requiring you to reconfigure them each visit.

5. Data Sharing and Third Parties

We do not share your personal data with unaffiliated third parties for commercial purposes. However, in order to deliver our services effectively, we may share limited data with carefully selected partners operating under strict confidentiality obligations. These include payment processing partners (such as the infrastructure providers enabling bKash and Nagad transactions), fraud detection and risk management service providers, technical hosting and infrastructure partners, and — where legally required — regulatory authorities or law enforcement agencies.

Any third party that receives your data is contractually bound to handle it in accordance with applicable data protection standards and may not use it for any purpose beyond that which we have authorised. We periodically review our third-party relationships to ensure continuing compliance.

6. Data Retention

We retain personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. After the applicable retention period, personal data is securely deleted or anonymised.

• Account data is retained for a minimum of five years following account closure, to satisfy anti-fraud and compliance obligations.
• Transaction records are retained for a period of seven years in accordance with standard financial record-keeping requirements.
• Marketing preferences and communications data are retained only for as long as you remain opted in, or for a reasonable period following your opt-out to prevent accidental re-addition.

7. Security of Your Data

tk365 employs robust technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. Our platform uses industry-standard SSL encryption for all data transmissions between your browser and our servers. Access to personal data within our organisation is restricted on a need-to-know basis, and all personnel handling user data are subject to strict confidentiality obligations.

While we make every reasonable effort to protect your information, no internet transmission or electronic storage method can be guaranteed to be 100% secure. In the event of a data security incident that materially affects your rights, we will notify affected users in a timely manner through the contact details held on your account.

8. Your Rights as a User

As a registered user of tk365, you hold a number of rights in relation to the personal data we hold about you. To exercise any of the following rights, please contact our support team at the email address provided at the bottom of this page:

• Right of Access: You may request a copy of the personal data we hold about you. We will respond to such requests within a reasonable timeframe.
• Right to Rectification: If any personal data we hold is inaccurate or incomplete, you have the right to request that we correct or complete it.
• Right to Erasure: In certain circumstances — for example, where data is no longer required for the purpose it was collected — you may request the deletion of your personal data, subject to any overriding legal retention obligations.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to other forms of processing based on our legitimate interests.
• Right to Data Portability: Where processing is based on your consent, you may request that we provide your data in a structured, machine-readable format, or transmit it to another service provider on your behalf.

9. Children and Minors

Our platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from persons under 21 years of age. If you are a parent or guardian and believe that a minor has provided personal information to tk365 without your consent, please contact us immediately. Upon verification, we will take prompt steps to delete the relevant data from our systems.

10. International Data Transfers

tk365 may process and store data on servers located outside Bangladesh. Where data is transferred internationally, we ensure that appropriate safeguards are in place — including contractual protections and technical security measures — to maintain a level of data protection equivalent to that afforded to data processed within Bangladesh. By using our platform, you consent to such transfers occurring where necessary to deliver our services.

11. Changes to This Policy

tk365 reserves the right to modify this Privacy Policy at any time to reflect changes in our operations, legal obligations, or data handling practices. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via the email address held on their account.

Your continued use of the tk365 platform following the posting of any revised Privacy Policy constitutes your acceptance of the updated terms. We recommend reviewing this page periodically to stay informed of how we are protecting your information.